If you’re testing an AI-driven support system, training your customer service team, or just need a pile of realistic customer issues to work with, synthetic support tickets can be a game-changer.
Problem is…
Most AI-generated support tickets are generic, overly polite, and too predictable. They don’t reflect the chaos, frustration, confusion, or personality of real customer interactions.
Real support tickets — just like real interviews — don’t follow a template.
This guide will show you how to generate synthetic support tickets that actually feel like real customer issues—complete with urgency, vagueness, typos, follow-ups, and emotions.